GENERAL SALES CONDITIONS
The conditions below govern the sale of products shown on the www.prima-voce.com Web site by the company :
PRIMA VOCE EDITIONS
L'Épine Blanche
72600 AILLIÈRES-BEAUVOIR
FRANCE
Tél : +33 (0)2 43 33 57 08
Fax : +33 (0)2 43 33 55 84
e-mail : contact@prima-voce.com
Registered in France at RCS de Mamers, company registration number B 479 162 489
By placing an order you imply your unreserved acceptance of and abidance by the General Sales Conditions.
ARTICLE 1 - SCOPE OF APPLICATION.
When placing an order, the customer acknowledges having made himself aware of the general sales conditions on display on www.prima-voce.com.
These general sales conditions overrule any other condition mentioned in any other document unless special dispensation is explicitly agreed to in writing by Prima Voce.
These general sales conditions can be modified at any time by Prima Voce provided they appear on the Web site www.prima-voce.com.
Orders can be placed
- by internet, on www.prima-voce.com 24 hours a day, 7 days a week
- by fax on +33.2.43.33.55.84, 24 hours a day, 7 days a week.
A customer's confirmation of an order by fax or Internet implies his unreserved acceptance of these general sales conditions.
The data recorded by Prima Voce constitutes proof of all transactions entered into between Prima Voce and its customer.
For on-line payments, the data recorded by the CYBERPLUS payment system (Banque Populaire de l'Ouest) or the PAYPAL payment system constitutes proof of the financial transactions.
The information supplied by the customer at the time of ordering is a commitment by the customer.
In the event of any errors made by the customer in entering the address and contact details of the recipient of the order, Prima Voce can not be held responsible for any resulting inability to deliver the goods.
All prices are expressed in euros (€).
The indicated price does not include delivery charges.
The price indicated is inclusive of VAT and other taxes. If VAT applies it is included at the rate applying on the date of ordering. Any change in the applicable VAT rate may be passed on in the selling price of the items.
For each order, a corresponding invoice is adjoined to the delivery packet. The invoice lists the order item by item and shows the delivery charges.
ARTICLE 4 - DELIVERY CHARGES.
Orders are processed as soon as your payment is registered.
The shipping costs vary depending on your country and the weight of your order (please see delivery charges).
The price is payable immediately upon ordering. Purchases can be paid :
- By credit card on line (Visa, MasterCard). 
You need to enter the 16 digits of your card number, its expiry date, and the last three numbers of the cryptogram shown on the back of your card in the boxes provided (secure data entry using SSL encryption and transmission via our CYBERPLUS secure credit card payment system run by the Banque Populaire de l'Ouest, who is the only party that handles the information thus issued).
- By Paypal payment. 
Your order can be processed through your PAYPAL account.
ARTICLE 6 - SATISFACTION OR REFUND.
The goods must be returned in their original wrapping in order to obtain a refund or exchange them for other items of the same value.
Prior agreement is nonetheless required from Prima Voce before the return takes place.
To process your return, we request customers to make sure they state their first and last name, address, order date and number.
All returned consignments must be sent to the following address :
PRIMA VOCE EDITIONS
Service Clients
L'Épine Blanche
72600 AILLIÈRES-BEAUVOIR
FRANCE
A refund cheque will be sent to you no later than 20 days after receipt of the return.
Items that are returned incomplete, damaged, or soiled by the customer will not be taken back.
ARTICLE 7 - SECURING AND PRIVACY.
Our site provides a secure on-line payment service.
All your banking details are protected and encrypted using the SSL (Secure Socket Layers) technique on the Banque Populaire de l'Ouest site.
Prima Voce has no means whatsoever of accessing the information in question.
PRIVACY :
In accordance with the laws on Computers and your Rights (French law No. 78-17 of 06-01-1978), you retain the right to access, rectify, and remove any data that concerns you.
You can exercise this right on line by sending an e-mail request or by writing to the following address :
Prima Voce Editions, L'Epine Blanche • 72600 AILLIERES-BEAUVOIR, France.
The first time you place an order on the site www.prima-voce.com you have to register. By entering your account, you don't have to re-enter all your contact details when placing further orders.
Prima Voce takes great care over protecting your personal data and applies every measure to uphold your rights.
Our site is registered with the CNIL (French National Centre for Computer Rights) register under the number 1057484.
ARTICLE 8 - LIMITS OF RESPONSIBILITY.
All items on offer comply with current French laws. Prima Voce declines all responsibility if an article fails to comply with legislation in the destination country (e.g., censorship, banning of certain titles or composers).
Prima Voce declines all responsibility in the event of failure to fulfil a contract due to circumstances beyond its control (strikes, floods, fires, war, etc.)
Prima Voce declines all responsibility for the content of any web sites that are linked to from its own site.
Prima Voce declines any responsibility for the use made by the customer of products bought on the www.prima-voce.com site.
The present contract is subject to French law.
If an amicable solution can not be found in the event of a dispute, the matter will come under the jurisdiction of the Mamers' court.
If the customer does not reside in France, all disputes relating to commercial relations with Prima Voce Editions shall be subject solely to French jurisdiction.
The provisions in the present document do not remove the rights of customers living outside France with regard to the rules laid down in international agreements.
| Corporate name: PRIMA VOCE EDITIONS |
| Legal statute and authorized capital: SARL au capital de 6 000 € |
| Registered office Address: L'Epine Blanche 72600 AILLIERES-BEAUVOIR - FRANCE |
| Siret number: 479 162 489 |
| Code APE/NAF: 221G |
| VAT Intra Community Number: FR53479162489 |
| Phone Number: +33 (0)2 43 33 57 08 |
| Fax Number: +33 (0)2 43 33 55 84 |
| Web site URL: www.prima-voce.com |
| Email Address: contact@prima-voce.com |
| Bank handling the secure transaction: Banque Populaire de l'Ouest - 53, place Carnot • 72600 MAMERS - FRANCE |
| CNIL registered number: 1057484
|
